BSOD in Windows XP Pro
A stop error occurs when Windows XP Professional stops responding. Stop error messages can be caused by hardware or software malfunctions. The error messages appear on a blue or black background. The following steps, which also appear on the stop error screen, help you find out the cause of a stop error and how to fix the problem.
To troubleshoot General Stop Errors:
1. Restart your PC. Unplug each new hardware device, one at a time, to see if this resolves the error. Try to run any hardware diagnostic software supplied by your computer manufacturer.
2. If this is a new installation of hardware or software, contact the manufacturer for any Windows XP Professional updates or drivers you might need. Click Get support, or find information in Windows XP newsgroups (under "Ask for assistance") and then click Get help from Microsoft in the left-hand column.
3. Check the Microsoft Hardware Compatibility List (HCL) to verify that all your hardware and drivers are compatible with Windows XP Professional.
4. If you can start Windows XP Professional, check the System Log in Event Viewer for additional error messages that might help identify the device or driver causing the problem.
5. If you cant start Windows XP Professional, try to start your computer in safe mode, and then remove or disable any newly added programs or drivers.
6. Search the Microsoft Knowledge Base for "Windows XP Professional" and the number associated with the stop error you received. Specific Stop Errors Some stop errors display descriptive messages such as "DATA_BUS_ERROR" that can help you determine the exact solution for the error. This section discusses how to troubleshoot specific stop errors, based on the type of error you receive.
Software and device driver errors:
Note: Stop errors 0x0000001E, 0x0000000A, and 0x0000007B can also be caused by general hardware errors. If the steps provided here do not resolve these errors, see the steps under Hardware Failure Errors.
1. Follow the procedure under General Stop Errors. If the stop error persists, try the following steps.
2. Check that the driver identified in the stop message is signed and certified by Windows Hardware Quality Labs (WHQL).
3. If you have a video driver not supplied with Windows XP Professional, try switching to the standard VGA driver or to a compatible driver supplied with Windows XP.
4. Run Recovery Console, and allow the system to repair any errors that it detects. If the error occurred immediately after RAM was added to the computer, the paging file might be corrupted or the new RAM might be either faulty or incompatible.
File system errors:
Follow the procedure under General Stop Errors. If the stop error persists, try the following steps:
1. If you're using a small computer system interface (SCSI) adapter, obtain the latest Windows XP Professional driver from the hardware vendor, disable the sync negotiation for the SCSI device, verify that the SCSI chain is correctly terminated, and check the SCSI IDs of the devices.
2. If Windows XP Professional can't run Chkdsk, move the drive to another computer running Windows XP Professional, and run the Chkdsk command on the drive from that computer.
Hardware Failure errors:
Note: Stop errors 0x0000001E, 0x0000000A, and 0x0000007B can also be caused by software and device driver errors. If the steps provided here do not resolve these errors, see the steps under Software and Device Driver Errors.
Follow the procedure under General Stop Errors, earlier in this book. If the stop error persists, try the following steps:
1. To troubleshoot hardware failure stop errors check that the devices on your computer have drivers that are signed and certified by Windows Hardware Quality Labs (WHQL).
2. Run Recovery Console, and allow the system to repair any errors that it detects.
If nothing works you will have to uninstall Windows XP, Click Start, click Control Panel, click Add or Remove Programs. Click Windows XP Professional, click Remove and then follow the instructions on your screen.